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		<TITLE>HarePoint Explorer for SharePoint - Support</TITLE>
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		<DIV CLASS="titleNodeLevel1">HarePoint Explorer for SharePoint</DIV>
		<DIV CLASS="titleNodeLevel2">Online support</DIV>
		<H1>Technical Support</H1>
		<p>
		Our technical support service is always glad to help you and to answer any your 
		questions. Please, keep to the following rules when contacting the technical 
		support service:<p>
		<p>If your query is related to erratic software operation, please provide the 
			following information:</p>
		<DIR>
			<li>
				Version number of the software product you are using. We also recommend you to 
				visit our <a href="http://www.harepoint.com/Default.aspx" target="_blank">web-site</a>: 
				probably, the problem you encountered has been already solved in a new program 
				release available from our <a href="http://www.harepoint.com/Default.aspx" target="_blank">site</a>;
						<li>
			Version number of Microsoft Excel and of Microsoft Excel update packages installed (to find out this information, click Info &gt; About item in the Excel menu); 
			<li>
			Version number of Windows and update packages installed (you can find out this information through properties of the "My Computer" item on the desktop or the "System" item in the Control Panel); 
			<li>
			Please try to provide as much information as possible so that our experts could 
			repeat your error in the lab.
		</DIR>
		<P ID="Alert_Note"><b>Note</b>
		Don't forget to provide the product registration number: this will allow faster 
		processing of your request.
		</p>
		<p>You can contact the technical support online at <a href="http://www.harepoint.com/Support/Default.aspx" target="_blank">
				http://www.harepoint.com/Support/Default.aspx</a>
		.
		<p>We do our best to reply to user queries in the same day we receive them; anyway, 
			you will get the answer no later than in three business days.</p>
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